Need Help?

Our Case Managers will work with you to answer any questions you may have. Ask to speak with a Case Manager at your local Palms office or call 352-463-4505.


How long will my referral take?

The time your referral will take depends on many factors. Palms Medical Group strives to complete your referrals as quickly as possible. However, some circumstances are out of our control. After Palms processes the referral, the specialist will contact you. The amount of time this takes varies with each referral. In some cases, your insurance company may require an authorization to be obtained before your appointment or test can be scheduled. Given these factors, it can take several weeks for your referral to be processed. Be assured, however, that Palms works to provide you with the fastest service possible.


How will my specialist be chosen?

The choice of specialist for your referral is a complex decision. In some cases, your provider may prefer a particular specialist for you. In many cases, the choice of specialist will be governed by your insurance. If a specialist is out-of-network for your insurance or does not accept your insurance, your out-of-pocket costs could be considerably higher. We will do our best to select a qualified specialist that accepts your insurance and is conveniently located.


I recently had an imaging study/visit with a specialist. How quickly will my provider at Palms Medical Group receive my reports?

The time it will take for your provider to receive your reports will depend on the office that you visited. Some offices are able to provide reports very quickly, while others are not. In the case of imaging studies, it may take two weeks or more for a report to be received. If there is a troubling finding on an imaging study, your provider will be notified immediately.


Can your office provide me with copies of records from my specialist's office?

Yes! Palms Medical Group creates and maintains your medical record in regards to your care and treatment. We also save any copies of reports that we receive from your specialists. There is a fee for copying health records. If you request a copy of your records, you will be charged $1.00 per page up to 25 pages. Thereafter, it will cost $0.25 per page in excess of 25 pages, payable before your records are released to you. You may also access your medical records via the Patient Portal.

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Palms Medical Group is a FTCA Deemed Facility.
This institution is an equal opportunity provider and employer.
This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n). uses webforms on this site. These forms require users to give contact information. Contact information from the registration form is used only to send material relating to the event for which it was collected and will not be sold to another party. Palms Medical Group will not disclose, without your consent, personal information collected about you, except for certain explicit circumstances in which disclosure is required by law. Palms Medical Group will not distribute or sell personal information to third-party organizations.
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